technicalSupport

Support & Technical

The friendly and professional team at GoPomelo are trained to oversee all elements of the deployment process to enable businesses to successfully implement cloud applications for enterprise.

At GoPomelo, we take care of:

  • Provisioning: Domain name(s), domain aliases, domain name system (DNS) control and the verification of non-supported domains
  • Authentication & system access: user authentication architectures, login, passwords, browsers and user clients
  • Mail routing: recommended mail flow using a 3 phase deployment which is –
    Core IT > Early Adopters > Global Go-live!
  • Coexistence: developing a strategy for the coexistence types and available service inter-operability
  • Data migration: approach, strategy, tools & recommendations
  • Network: best practices for ensuring your network is “cloud ready”
  • Mobile: secure your data across all devices with a single solution
  • Vault: a fully integrated e-Discovery & compliance platform
  • Hangouts: text and video communications directly integrated with G Suite 

 

We are now pleased to announce the launch of GoPomelo Community, a dedicated customer support portal.

The GoPomelo Community platform provides a direct communication channel for customers to log issues, manage all active support cases, view license & services allocation and receive product updates from the GoPomelo community streams.